Warranty Policy

GOYOJO Warranty Policy

Revision Date: February 15, 2025

Warranty Periods

Product Series Warranty Period
GRS225 Series 1 year
GRL335 Series 5 years
G210 Series 2 years

This warranty is valid from the date you receive your Product(s) and applies to all Products sold directly by GOYOJO or its authorized resellers, retailers, or partners.

What is Covered

GOYOJO guarantees that its Products will be free from defects in materials and workmanship under normal use for the duration specified above.

  • All free accessories are not covered by warranty.

  • Warranty covers manufacturing defects or breakage associated with the intended normal use of the Product.

  • Warranty does not apply to products that are modified, abused, neglected, or misused outside of intended use.

What is Not Covered

The warranty does not cover:

  1. Misuse, vandalism, neglect, or interference.

  2. Maintenance not in accordance with GOYOJO’s instructions (as provided in the manual).

  3. Use outside the product’s intended purpose.

  4. Damage caused by non-GOYOJO approved accessories or parts.

  5. Broken or tampered seals.

  6. Corrosion, paint fade, scratches, impact damage, or irreversible modifications (drilling, welding, etc.).

  7. Products repaired or modified by unauthorized personnel.

  8. Personal injury, death, property damage, or financial loss.

  9. Claims made later than 2 months after becoming aware of the defect.

  10. Damage from normal wear and tear, negligent use, intentional misuse, or unsafe conditions.

GOYOJO reserves the right to update product specifications, manuals, and instructions. Visit www.goyojooptics.com for the latest information.

Who Can Make a Warranty Claim

  • The warranty is valid for the original purchaser or a transferred owner (contact contact@goyojo.com to transfer).

  • Proof of purchase (invoice or receipt) is required.

  • Warranty transfers do not extend the warranty period.

How to Make a Claim

  1. Contact GOYOJO at optics@goyojo.com.

  2. Provide the following:

    • Purchase receipt or delivery confirmation

    • Invoice number

    • Customer name and address

    • Email and phone number

    • Description of the defect

    • Photos/videos if requested

    • Any additional information requested to verify the claim

  3. GOYOJO will determine if the claim is valid. If approved, GOYOJO may:

    • Replace the Product or defective part free of charge

    • Repair the defective Product

    • Cover repair/replacement costs (shipping may be charged to the claimant)

If a claim is not valid, the claimant is responsible for return shipping costs and any service charges if applicable.

Local Laws

This warranty does not limit statutory rights under local consumer laws. It is in addition to any applicable statutory guarantees.